Thursday, March 5, 2009

Fun with a geographically challenged Helpdesk

Yes, we all heard of the poor helpdesk worker being tormented by a not so bright user about this Anykey the computer is prompting him to press. Well, stupidity works both ways.

At work, most of the software we need is delivered to our computers electronically; if we need something that's not part of the standard build, it "just" takes a helpdesk ticket to get it. So, lucky me received a brand new state of the art machine, and all the non-standard apps I need are in the list of electronically available products.

But that's as far as my luck would go.

Only two days after lodging the Can I please have the stuff I need to do my job ticket (yeah, these guys from Global Helpdesk are really fast), the message that the requested apps are ready to install pops up. Happy and without a shred of suspicion (I know, my mistake), I click Install, and the next thing I see is:

I want my old computer back.

(For the nitpickers: In my request, I deliberately left out the release version, naively believing that they would send me whatever is available for our site).

And tomorrow, I get to chase up the other application I need, the one for which they closed the ticket without bothering to send me anything.

I predict that some time early May, I get to work productively again.

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